SR Dispatcher

Hercules Materials Holdings • Warren, MI

12d • Onsite

About The Position

Hercules Concrete is seeking a Dispatcher to work fully in the office at its corporate office in Warren, Michigan. The Dispatcher coordinates concrete delivery operations to support safety, quality, efficiency, and profitability. The role involves coordinating drivers, production demands, customer needs, and communication among plants, drivers, the sales team, and customers. The position offers an opportunity to move into a supervisory role or grow with an expanding company.

The schedule is Monday through Friday, with availability for either an 8 p.m. to 6 a.m. shift or a 5 a.m. to 3 p.m. shift. Occasional Saturday work is incentivized at $50 per hour in addition to base salary. During peak season, the Dispatcher must be willing to work long hours and weekends; weekend work has an incentive. The role offers a competitive salary and benefits package, including a 401(k), paid vacation, and life insurance.

Requirements

• At least 2 years of experience in concrete dispatching.
• Understanding of quality control and quality assurance for the ready-mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills, including the ability to prioritize tasks and delegate when appropriate.
• Ability to use multiple communication methods, including a multi-line telephone system, mobile phones, two-way radios, and email.
• Ability to multitask while remaining detail-oriented.
• Strong analytical and problem-solving skills.
• Knowledge of union contracts.
• Excellent written and verbal communication skills.
• Ability to serve as an authoritative figure who leads drivers daily.
• Willingness to work long hours and weekends during peak season.
• Must be open to working either an 8 p.m.–6 a.m. shift or a 5 a.m.–3 p.m. shift.

Responsibilities

• Answer incoming calls from plants, drivers, and customers.
• Use computer maps to provide accurate directions and select efficient routes.
• Process information from field drivers, the sales team, and customers to keep stakeholders aligned.
• Schedule drivers efficiently to meet production demands.
• Balance driver hours to support productivity and customer needs while complying with applicable DOT laws.
• Maintain radio and/or phone contact with drivers.
• Assist with driver recruiting and retention.
• Provide quality customer service.
• Perform other assigned duties or assist others as needed.
• Lead drivers daily.

Benefits

• Competitive salary and benefits package
• 401(k)
• Paid vacation
• Life insurance
• Occasional Saturday work incentivized at $50 per hour in addition to base salary
• Weekend work during peak season has a lucrative incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed