Sr Security Specialist- Dispatcher

St. Jude Children's Research Hospital • Memphis, TN

1d • $21 - $35

About The Position

The Sr Security Specialist- Dispatcher performs duties associated with operating the Security Control Room. The role provides institution-wide customer service and operator/receptionist services through the master operator console, paging system, and communication system. The specialist communicates efficiently, supports coworkers, and helps meet departmental demands while ensuring accuracy when administering emergency responses. The position monitors multiple cameras to identify threats to employees, patients, and visitors; responds to service or assistance requests; and dispatches appropriate personnel.

The role includes maintaining reports and records, producing written incident reports, supporting investigations, and responding to inquiries and issues. The employee is expected to maintain regular and predictable attendance, meet job expectations, adhere to policies, and deliver quality work in alignment with St. Jude’s values and principles. The position may require working outdoors in all weather conditions and requires successful completion of a physical/health screening, including drug screening, as well as required background and driving-record checks.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience with a high school diploma/GED, or 1 year of security-related experience, such as in a security program, police organization, military branch, or conflict counseling.
• Experience with data entry and working in emergency situations and fast-paced, stressful environments.
• Ability to understand and adapt to changing priorities; use structured problem-solving; and remain open to learning new approaches.
• Ability to solve complex problems independently, evaluate situations quickly, anticipate problems, and select effective solutions.
• Clear and effective written and verbal communication skills, including timely information exchange and concise presentation of technical information or reports.
• Skills in planning, prioritizing, and organizing work; ability to deliver quality work efficiently under tight timelines.
• Ability to identify potential threats, investigate incidents such as theft or damage, determine causes, stay calm under stress, and respond effectively to emergencies or crises.
• Ability to perform tasks with limited guidance and investigate and resolve security incidents under minimal supervision.
• Ability to maintain accurate, up-to-date incident and issue records.
• Knowledge of security rules, institutional policies, and applicable laws, including criminal, federal, and state laws.
• Ability to manage day-to-day security activities and queries and address safety hazards and threats in a structured manner.
• Successfully complete required background checks and driving skills requirements.
• Pass a criminal background investigation and maintain a clean motor vehicle driving record.
• Successfully complete an Occupational Health physical/health screening, including drug screening, and meet and maintain Campus Safety and Security physical requirements.
• Ability to remain on feet for extended periods and to stoop, kneel, crouch, lift, carry, push, pull, climb, balance, walk, and run.
• Ability to run moderate distances and travel up or down flights of steps.
• Ability to frequently lift and/or move up to 50 pounds.
• Required vision abilities include close vision, depth perception, and ability to adjust focus.
• Ability to move about the workspace to access work surfaces, shelves, cabinets, drawers, and equipment above, below, or at work-surface level.
• Ability to comply with applicable federal, state, and local safety and health regulations.

Nice To Haves

• Experience with computer systems, including Microsoft Office such as Word and Excel.
• Some experience maintaining records.
• Proven performance in an earlier role.

Responsibilities

• Provide institution-wide customer service by responding to inquiries and resolving issues or complaints, including issuing personnel badges and hangtags.
• Act as a communication specialist during emergency situations, such as fires, severe weather, and 911 calls.
• Coordinate with Security Management in preliminary and follow-up investigations of complaints.
• Maintain daily reports and records and provide written incident reports on shift activities, including offenses and disruptions.
• Monitor multiple cameras to identify threats to employees, patients, and visitors.
• Respond to requests for service or assistance and dispatch appropriate personnel.
• Perform other duties as assigned to meet department and institutional goals and objectives.
• Maintain regular and predictable attendance.
• Meet job expectations, adhere to policies, and deliver quality work while applying St. Jude values and principles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED