Dispatcher

Hoffmann Brothers • Earth City, MO

13d • $46,000 - $56,000

About The Position

At Hoffmann Brothers, the Dispatcher helps coordinate communication between customers and HVAC, electrical, plumbing, and appliance service professionals. The role evaluates and assigns service and maintenance jobs to the field professionals best suited to the work, while supporting a first-class customer experience through accurate, consistent communication. Dispatchers work with service department managers, coordinators, technicians, and the warehouse to organize the schedule, support sold jobs, and meet daily revenue and sales goals. The position requires dispatching, scheduling, or related experience, strong organization and communication skills, and the ability to multitask in a fast-paced setting with interruptions and changing priorities. Some overtime may be necessary. The shift is 8:30 a.m.–5 p.m.; dispatchers sign up to work 2–3 Saturdays per quarter.

Requirements

• At least 2 years of experience in dispatching, scheduling, or a related field.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently under pressure in a fast-paced environment.
• Proficiency with scheduling software and Microsoft Office Suite.
• Strong problem-solving skills.
• Trustworthiness and accuracy when handling customer payments or financial transactions.
• Ability to communicate consistently with customers, vendors, coworkers, and others amid continual interruptions and changing priorities.

Nice To Haves

• Experience dispatching technicians, preferably in home field services.
• Knowledge of the HVAC, electrical, plumbing, and appliance industries.
• ServiceTitan experience.
• Experience in customer service.

Responsibilities

• Evaluate, assign, and dispatch service and maintenance jobs to field professionals based on job requirements.
• Relay accurate information to technicians and dispatch them appropriately to support quality customer experiences.
• Coordinate with service department managers and coordinators to assign and structure next-day first calls for maximum capacity.
• Audit job instructions for accuracy and completeness, including addresses, HPP data, equipment age and location, technician details, and ladder information.
• Prioritize urgent and profitable calls to meet daily revenue and sales goals.
• Respond to customer requests, resolve issues, and promote the company.
• Provide a five-star experience at every customer point of contact.
• Participate in training to improve sales and ensure quick, accurate dispatching of incoming service calls.
• Update customers during the day on technician progress and reschedule service calls according to company and service department guidelines.
• Complete customer updates within assigned hours and reschedule calls promptly to ensure consistent communication.
• Assist the team in moving calls up as needed to fill the schedule board.
• Schedule work sold by technicians and coordinate with the warehouse to order materials for sold jobs.
• Make outbound calls as backup to meet the three-day call board.
• Work 2–3 Saturdays per quarter as part of the dispatch schedule.

Benefits

• Discounted health insurance premiums for employees and eligible family members.
• Dental and vision insurance covered 100%.
• 401(k) retirement program with company contributions of up to 10%.
• 15 paid time-off days.
• 9 paid holidays.
• Referral program.
• Employee discounts and Friends & Family discounts.
• Opportunities to advance, with a stated commitment to promoting from within.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed