Dispatcher

DocGo • Fort Worth, TX

4d

About The Position

The Dispatcher coordinates EMS work and activities, receives and prioritizes calls, and dispatches ambulances to scheduled runs and other transport needs. The role helps ensure patients receive an appropriate level of medical transport care and provides customer service to medical facilities, the public, and EMTs. The dispatcher gathers patient billing information and signatures, maintains a professional and courteous manner, and supports system readiness and quality assurance. Because emergency services operate around the clock, work shift schedules may vary. Other duties may be assigned as required.

Requirements

• High school diploma or GED.
• Proven experience as a dispatcher in a relevant field.
• Fast typing and data-entry experience.
• Knowledge of procedures and guidelines for emergency situations.
• Proficiency in spoken and written English.
• Strong organizational and multitasking abilities.
• Active listening and excellent communication skills.
• Sound judgment and critical-thinking skills.
• Ability to lift, push, and pull 125 pounds or more.
• Successful completion of a physical agility test.

Nice To Haves

• EMS or clinical background.
• Emergency Medical Technician (EMT) training and certifications.
• Basic Life Support (BLS) certification.
• Valid driver's license held for at least two years and an acceptable driving record.
• Tech-savvy, with knowledge of computer-aided dispatch software.

Responsibilities

• Coordinate the work and activities of EMTs.
• Receive, prioritize, and dispatch calls in the CAD system.
• Provide customer service to medical facilities, the public, and EMTs.
• Gather patient billing information and appropriate billing signatures.
• Dispatch ambulances to scheduled runs, ensuring an appropriate medical level of transport care to area facilities.
• Intake high call volumes, triage calls to determine the appropriate level of care, and coordinate transport.
• Assist the team in maintaining system readiness and adhering to quality assurance standards.
• Conduct oneself courteously, helpfully, and professionally with patients, coworkers, supervisors, and the public, including over the phone.
• Perform other duties as required or assigned.

Benefits

• Medical, dental, and vision coverage with company contribution.
• Paid time off.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED