Dispatcher

GFL Environmental • Chester, VA

6d

About The Position

A Dispatcher communicates with drivers to assist with problem resolution while they are on route, handles incoming service orders, directs drivers, and resolves service issues. The role interacts with customers and customer service, sales, and operational staff. Dispatchers use GFL proprietary software to enter ticket information and track productivity. The position supports service scheduling, route coordination, driver staffing, customer needs, and accurate operational records.

Requirements

• Completion of high school.
• 1–2 years of experience in transportation, dispatch, or customer service.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Ability to multitask and prioritize tasks.
• Proficiency in MS Outlook, Excel, and Word.
• Advanced skill with software applications and accurate word processing, including adequate typing speed.
• Ability to work extended hours, including occasional weekends.
• Advanced computer skills and the desire and ability to learn the TRUX system if TRUX experience is not already possessed.

Nice To Haves

• Post-secondary courses or a diploma.
• Knowledge of the industry.
• TRUX experience.
• Additional or specialized training in transportation, logistics, or a similar area of study.
• Customer service experience in a call center environment.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Ensure service is completed in accordance with established policies.
• Dispatch calls to routes based on designated routes and driver locations.
• Perform end-of-day driver check-ins to ensure paperwork is complete and accurate.
• Distribute, collect, and review route sheets for proper end-of-day data entry.
• Coordinate with other departments and clarify roles and responsibilities for resolving service issues.
• Perform additional responsibilities as assigned by the Operations Manager and Office Manager.
• Interact with customers, the customer service department, sales, and Operations staff.
• Work with routing specialists to optimize routes.
• Handle incoming customer calls and emails.
• Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
• Assist in determining daily driver staffing levels to balance responsiveness and productivity.
• Record and document information from drivers and distribute it to the appropriate departments.
• Communicate with maintenance shop personnel.
• Communicate effectively and professionally by email, telephone, and two-way devices.

Benefits

• 15 days of paid time off.
• Four medical plan options, including an HSA with employer contribution and match program.
• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED