Dispatcher

Maxim Crane Works, LP•Canonsburg, PA

21h

About The Position

The Dispatcher ensures timely delivery of cranes and support equipment to job sites and provides guidance and supervision to Crane Operators, Drivers, and Support Personnel. The role coordinates labor and equipment assignments, scheduling, fleet and yard tasks, regulatory documentation, inspections, hours and ticket records, and communication among branch teams, Sales, Operations, customers, and field employees. The Dispatcher also manages travel restrictions and permit-compliant routes, supports customer relationships and complaint handling, and performs other duties as assigned or required. The position regularly involves exposure to outdoor weather and moving mechanical parts, along with frequent walking, handling, kneeling, crouching, crawling, pushing, pulling, reaching, climbing, and bending. Occasional lifting or moving of up to 50 pounds is required.

Requirements

High school diploma or GED.
At least 3 years of experience in construction or a fleet-related industry; transportation or heavy equipment experience is preferred.
At least 3 years of experience using a CMMS system (JD Edwards) in a dispatcher or scheduling role.
Advanced computer skills, including Microsoft Word and Excel.
Advanced knowledge of local geography.
Advanced knowledge of a CMMS system.
Excellent time-management and communication skills.
Ability to read and comprehend complex instructions, short correspondence, and memos, and to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to other employees.
Ability to meet the physical demands of the job, including occasional lifting or moving of up to 50 pounds and required vision abilities including close, color, peripheral, and depth perception.

Nice To Haves

Transportation or heavy equipment experience.

Responsibilities

Evaluate labor and equipment needs; assign and dispatch labor and equipment; and maintain communication with Operators and Drivers.
Coordinate with the local Branch Manager and Dispatchers in other branches to schedule labor and equipment efficiently and cost-effectively using branch and Maxim resources.
Evaluate crane fleet cleanliness, maintenance, and yard tasks, assign work to employees not in the field, and communicate discrepancies and service issues to the Service Manager for repairs.
Ensure permits, registrations, and insurance cards are current and accurate for each crane and tractor; order blanket and trip permits to comply with DOT laws.
Verify equipment inspections are completed, file paperwork appropriately, and review ELD compliance for cranes and tractors assigned to the branch.
Check employees’ daily and weekly hours for compliance and review e-tickets for billing and payroll.
Assign employees’ daily tasks the day before a job and print job data sheets, lift plans, and maps as needed.
Create daily assignment bars for cranes, trucks, and employees; prepare an accurate daily activity spreadsheet; update time bars in Job Cost; and match time sheets to job tickets.
Communicate regularly with Sales and Operations about availability, lift plans, and job details.
Manage travel restrictions and create maps and direction charts to ensure compliance with applicable permit laws.
Act as liaison between customers and employees, enter customer orders into crane rental agreements, maintain customer relationships and satisfaction, and handle customer complaints.
Perform other duties as assigned or required.