Dispatcher

First Student•Corona, CA

7d•$35 - $39

About The Position

The Dispatcher is responsible for dispatching all buses, ensuring routes operate on time, and counseling drivers and monitors on the front line. The role oversees routes and bus scheduling, handles substantial phone and radio communications, addresses scheduling and driver complaints, and serves as the primary communication liaison with a major contracted customer. The Dispatcher may also manage charter reservations, billing, or driver payroll; resolve pickup and drop-off problems; provide backup driver coverage; perform clerical duties and special projects; and assist with day-to-day operations supervision. This is a full-time, year-round position, Monday through Friday, with a split shift from 5 a.m. to 3 p.m. Candidates must be proficient in English for training, safety communications, company policies, employment documents, and other job-related communications. The position is subject to DOT drug testing and a physical. The posting states that DOT regulations do not authorize Schedule I drug use, including marijuana, for any reason.

Requirements

3–5 years of school bus experience.
High school diploma or equivalent.
Basic knowledge of radio dispatch equipment.
Excellent communication and customer service skills.
Ability to deliver under time constraints and deadlines.
Previous terminal operations, dispatch, or driver experience.
Computer literacy.
English proficiency for job-related communications.
Subject to DOT drug testing and a physical.

Responsibilities

Oversee all routes and bus scheduling.
Counsel and coach drivers and monitors.
Handle heavy phone and radio traffic.
Take scheduling and driver complaints and report them to the Operations Supervisor or Contract Manager.
Serve as the primary communication liaison with a major contracted customer.
May handle charter reservations, billing, or driver payroll.
Provide solutions to drop-off and pick-up problems.
Handle backup driver duties or perform miscellaneous clerical duties as needed.
Complete assigned special projects.
Assist with supervision of day-to-day operations.