Dispatcher
About The Position
The Service Dispatcher coordinates HVAC and plumbing service operations in an on-site role in Columbus, Ohio. The dispatcher schedules appointments and assigns technicians based on availability, location, skill set, and customer needs, while monitoring and adjusting routes throughout the day. The role coordinates emergency and priority calls, parts availability, and job requirements, and helps keep customers and internal teams informed about schedule changes. The dispatcher maintains accurate information in CRM and dispatch systems, monitors daily workloads, anticipates scheduling challenges, and balances technician productivity, operational efficiency, service goals, and customer satisfaction. This role supports technicians in the field and helps ensure a positive customer experience in a fast-paced environment. Logan Services is a family-owned company that has served the region since 1969. It emphasizes employee development, promotion from within, training, and its PARTE values: People First, Agile, Radical Ownership, Teamwork, and Excellence. The company is an equal opportunity employer committed to an inclusive environment.
Requirements
- Organized and able to manage multiple priorities at once.
- Strong communication skills and ability to work with different teams.
- Quick-thinking problem-solving and decision-making ability.
- Adaptable and comfortable adjusting plans as situations change.
- Detail-oriented, with a focus on accurate scheduling and follow-through.
- Dependable and committed to supporting the team.
- Comfortable using computer systems, scheduling software, and multiple communication platforms.
- Customer-focused and committed to creating a positive service experience.
- Team player who takes ownership and looks for solutions.
- Able to stay focused and professional in a fast-paced environment.
Nice To Haves
- Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration.
- Experience in HVAC, plumbing, home services, transportation, or field service.
Responsibilities
- Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
- Dispatch technicians based on availability, location, skill set, and customer needs.
- Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
- Coordinate emergency and priority service calls.
- Communicate with technicians, Customer Service Representatives, managers, and other departments to keep them informed.
- Coordinate scheduling around parts availability and job requirements.
- Help keep customers informed about appointment updates and schedule changes.
- Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
- Monitor daily workloads, anticipate scheduling challenges, and address issues proactively.
- Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
- Help technicians stay productive, informed, and supported throughout their day.
Benefits
- Competitive hourly pay
- Performance bonuses and profit sharing
- Medical, dental, and vision insurance
- Company-paid life and AD&D insurance
- Short- and long-term disability coverage
- 401(k) with 4% company match and Roth option
- PTO and paid sick time
- Paid training and ongoing development
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
