Dispatcher

National Express•Pomona, CA

About The Position

Summit School Services companies provide transportation services focused on safety, service quality, customer service, and positive employee relations. The Dispatcher directs and monitors daily transportation assignments, schedules drivers and bus assistants, assigns vehicles, and helps ensure coverage for routes, field trips, and charter work. The role communicates assignment details, assists with routing, responds to emergencies and service disruptions, coordinates replacement buses and drivers, and maintains dispatch and route records. The Dispatcher also works with maintenance, district and school personnel, customers, and management to support reliable service and compliance with dispatch procedures and applicable requirements.

Requirements

High school diploma or GED.
Ability to organize and prioritize time while balancing customer-care and dispatching demands.
Ability to communicate effectively with colleagues and customers in fast-paced or stressful situations, including interpersonal and telephone communication.
Ability to read and interpret documents and instructions from customers and team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast-paced environment under substantial pressure.
Ability to work with an appropriate level of independence and to work independently.
Ability to problem-solve.
Ability to operate two-way and emergency radio systems.
Ability to use office machines, including fax, scanner, copier, zip drive, and telephone system.
Ability to use Microsoft Office programs and computerized routing software.
Ability to read road and street maps.
Ability to keep organized and accurate records related to dispatch and routing.

Nice To Haves

Previous dispatch experience.
Knowledge of the surrounding geographic area to support effective and efficient routing.
Bilingual abilities.

Responsibilities

Direct and monitor daily assignments; schedule drivers and bus assistants and assign vehicles to cover routes, field trips, and charter work.
Ensure daily activities of drivers and bus assistants are assigned and completed on time.
Communicate relevant driving-assignment details to drivers and assist them with routing directions and special services when required.
Recommend appropriate disciplinary action, up to and including suspension or discharge, for part-time staff who violate company policies.
Respond to emergency calls, facilitate the emergency response network, coordinate mechanical repairs, and assign replacement buses and drivers when route problems arise.
Notify district and building personnel about route changes, emergencies, accidents, breakdowns, and other events that disrupt service.
Maintain route documentation and records, including contract requirements, school and student information, route changes, maps, vehicle details, bus assignments, and driver details.
Coordinate vehicle servicing and mechanical repairs with the Maintenance Supervisor to support uninterrupted service.
Maintain compliance with dispatch standard operating procedures.
Handle customer concerns and information requests promptly and professionally, escalating unresolved issues to management as appropriate.
Demonstrate ethical conduct and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties as assigned.