Dispatcher

All Pro Plumbing, Heating & Air•Ontario, CA

11d•$20 - $23

About The Position

All Pro is hiring a Dispatcher to coordinate residential HVAC, plumbing, and electrical service calls. The role schedules and dispatches technicians for service calls, maintenance appointments, and emergency repairs, prioritizes requests, and adjusts schedules to support efficient operations. The Dispatcher also responds to customer inquiries and provides service availability, estimated arrival times, and updates about potential delays. The starting pay is $20–$23 per hour, plus potential bonuses, based on experience and other factors.

Requirements

At least 2 years of dispatch experience.
At least 2 years of customer service experience.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to work under pressure.
Attention to detail and accuracy.
Ability to work both independently and collaboratively.
Flexibility to work varying shifts, including evenings and weekends if necessary.

Nice To Haves

Prior experience in dispatching, customer service, plumbing, service technician work, or electrical work.

Responsibilities

Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
Prioritize service requests based on urgency and technician availability.
Monitor and adjust schedules to ensure optimal efficiency and productivity.
Respond to customer inquiries, complaints, and service requests by phone, email, and other communication channels.
Provide customers with information about service availability, estimated arrival times, and potential delays.