Dispatcher

Wolfers Home Services•Wilsonville, OR

30d•Onsite

About The Position

At Wolfer’s, we’ve spent over 120 years building a company that treats people right—our customers and our employees. Now, we’re excited to welcome a new Dispatcher to our growing family in Plumbing, HVAC, and Electrical services. If you’re a high performer with an A-player mentality, thrive in a fast-paced environment, and can confidently manage multiple priorities at once, this is a role where you’ll shine.

Requirements

You bring an A-player mentality — you take ownership, solve problems quickly, and look for ways to raise the standard every day.
You are a high performer who thrives in a fast-paced environment and knows how to stay productive without sacrificing accuracy.
You are a master multitasker who can juggle calls, scheduling, technician support, customer communication, and administrative tasks without losing focus.
You follow processes that help the team run efficiently and consistently.
You show up on time, ready to go, and dependable for your assigned schedule Tuesday through Saturday only.
You’re comfortable working independently and collaboratively.
You’re tech-friendly and comfortable with Excel, Word, and Outlook.
You communicate clearly — whether on the phone, in person, or over email.
You’re organized, detail-oriented, and able to prioritize competing tasks throughout the day.
You work well under pressure, adapt quickly, and stay focused when things get busy.
You’re reliable, hardworking, and committed to getting things done right the first time.
Able to pass a background check.

Nice To Haves

Dispatch experience (2+ years) is a strong plus, but not required.

Responsibilities

Manage the dispatch board to help technicians stay productive and on track.
Debrief technicians after their calls and help ensure smooth communication.
Call customers to confirm and schedule service or install appointments — with warmth and professionalism.
Build genuine rapport with customers and deliver top-quality support.
Review invoices created by each technician and make sure everything is accurate.
Support accounting tasks by organizing and grouping department invoices daily.
Pull permits and help schedule inspections after jobs are wrapped up.
Jump in to help other departments when needed — teamwork truly matters here.