Dispatcher

WeDriveU•Springfield, VA

About The Position

The Dispatcher answers a high volume of incoming calls, communicates with drivers, responds to email inquiries, and solves problems throughout the day. The role involves monitoring drivers and traffic, providing real-time instructions and alerts, assisting with customer concerns, and supporting the Lost and Found process. Work must comply with administrative policies and procedures, safety rules, environmental policies, and applicable government regulations. Additional duties and responsibilities may apply.

Requirements

At least 1 year of professional experience in dispatch, a call center, customer service, or hospitality.
Extremely detail-oriented with exceptional organizational skills.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Experience using multiple software programs simultaneously with various open tabs.
Ability to provide quick, real-time responses to requests.
Excellent written and oral communication and interpersonal skills.
Professional and energetic demeanor, with the ability to perform effectively in a fast-paced environment.

Nice To Haves

Experience using a Transportation Management System (TMS).
Commercial Driver’s License (CDL).
Bilingual ability.

Responsibilities

Monitor drivers throughout their routes.
Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
Assist with investigating and resolving customer concerns.
Monitor traffic flow and send out alerts as needed.
Record incidents for vendor follow-up.
Support the Lost and Found process.
Ensure tasks comply with administrative policies and procedures, safety rules, environmental policies, and government regulations.
Answer high-volume incoming calls, communicate with drivers, respond to email inquiries, and problem-solve throughout the day.