Dispatcher

Apex Service Partners • Charlotte, NC

6d

About The Position

Dilling Heating, Cooling, Plumbing & Electrical is hiring a Dispatcher to schedule and dispatch service technicians, manage daily routes and appointments, and provide customer service and communication. The role involves matching technicians to jobs based on their skills and availability, helping resolve customer issues and scheduling changes, and collaborating with the team to meet operational and revenue goals. The company describes a supportive, collaborative workplace with a personalized workspace, management support, ongoing training and coaching, and opportunities for career growth. Compensation is $18.00–$25.00 per hour.

Requirements

• At least 2 years of dispatch experience.
• Ability to work in a fast-paced environment.
• Ability to prioritize tasks.
• Superb customer service skills.
• Honest, dependable, and reliable.
• Must pass a motor vehicle check, background check, and drug screen.

Nice To Haves

• ServiceTitan experience is a major plus.

Responsibilities

• Schedule and dispatch service technicians.
• Manage daily routes and appointment scheduling.
• Provide outstanding customer service and communication.
• Match technicians to jobs based on skill and availability.
• Assist with customer issue resolution and scheduling changes.
• Work collaboratively to achieve operational and revenue goals.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Disability insurance
• Term life insurance
• 401(k) matching
• Ongoing training and development
• Clear pathways for growth
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed