Dispatcher

Votorantim Cimentos•Depew, NY

62d•Onsite

About The Position

Executes daily plan utilizing COMMAND dispatch in conjunction with dispatch manager achieving the highest level of customer satisfaction and maximizing productivity. Communicates directly with drivers, plant operators, and customers using landline, two-way radio, and internet-based platforms. Act independently and with general direction to carry out the plan established by the dispatch supervisor and/or dispatch manager while adhering to company policies.

Requirements

Prior experience in Dispatch in a relevant industry
HS Diploma or GED Equivalent
Valid Driver’s License required
Ability to read, ability to write reports and business correspondence.
Basic math skills required
Knowledge of Microsoft Office, Excel and Outlook.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

Existing CDL helpful but not required
Knowledge of DOT rules and regulations preferred
Knowledge of concrete properties and performance
Knowledge of concrete placement methods
Knowledge of concrete production facilities and delivery equipment
Knowledge of the Western NY region
Knowledge of COMMAND track software package is preferred

Responsibilities

Accurately and timely dispatches trucks at proper rate and plant, ensure trucks are statusing properly, that GPS is properly functioning, verifies instructions for drivers and provides general directions/jobsite references, communicates to the drivers ‘extra products’ when applicable
Reviews upcoming loads within district to ensure accuracy and timeliness, minimizes lateness within district, modifies existing orders as determined by dispatch manager
Assists in managing start of day and end of day, minimizing ‘slack’ time
Assist with exceptions and re-route suggestions within district, working closely with plants and dispatch manager
Modifies existing orders as determined by dispatch manager
Drives district’s KPIs and compliance within district, follow best practices to meet the goals of the plants and dispatch department
Employ the COMMAND track dispatch software to ensure that service level, productivity and material costs are balanced in an optimal fashion across district.
Consider system tuning parameters, diagnose configuration issues, and provide feedback on tuning the system.
Ensure dispatch, batch and tracking systems are used to their highest potential and employees are fully engaged.