Dispatcher

MV Transportation • Roseville, CA

18d

About The Position

MV Transportation is seeking a Dispatcher to direct day-to-day route operations and report to Dispatch Supervisors. The role operates in compliance with client-defined procedures and company procedures and involves daily communication with drivers and clients. The Dispatcher organizes and conducts activities to support safe, cost-effective, and on-time operations; tracks and reports driver sign-in and sign-out times; ensures routes are timely; and communicates service issues to Dispatch Supervisors or Dispatch Managers as appropriate. Other duties may be assigned, including reservation duties.

Requirements

• High school diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrated commitment to high-quality customer service.
• Ability to demonstrate a professional phone manner.

Nice To Haves

• One year of previous Dispatcher experience.
• Two years of Customer Service experience.
• Knowledge of the service area.

Responsibilities

• Take client calls and communicate issues to drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitor radios, telephones, and on-road service provision for quality.
• Support positive employee morale and quality customer service.
• Monitor and complete driver sign-in and sign-out daily.
• May assign trips to drivers to ensure adequate distribution of trips among assigned routes.
• Monitor daily system performance.
• Participate in analysis and review of operating performance.
• Note closed or late-starting routes and communicate them to Dispatch Supervisors or Dispatch Managers as appropriate.
• Perform other assigned duties, including reservation duties.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED