Dispatcher

Foundation Building Materials•Covington, KY

About The Position

At Foundation Building Materials (FBM), Dispatchers are vital to daily operations, coordinating drivers, routes, and deliveries to help ensure operations run smoothly. The role uses communication and problem-solving skills to keep teams and customers connected. The Dispatcher schedules and dispatches delivery crews safely and efficiently while supporting branch profitability, distributes delivery orders to warehouse and delivery staff, and uses and maintains Department of Transportation (DOT) dispatch software to meet FBM compliance targets. The role also verifies delivery materials and information, monitors delivery labor costs, guides drivers through logistical or customer service issues, and communicates delivery status and concerns to customers, sales, and management. The Dispatcher builds and maintains customer relationships and provides professional, courteous contact before, during, and after a sale. The role must follow company policies and DOT and OSHA standards, attend required delivery and company meetings, and assist with warehouse operations—including material handling, loading, unloading, and stocking—as needed to support branch success. Other duties may be assigned.

Requirements

Strong computer knowledge and data-entry skills.
Ability to quickly and accurately perform basic math.
Assertiveness and demonstrated ability to take charge and be proactive when necessary.
Strong written and verbal communication skills.
Ability to quickly read a road or geographical map and communicate directions to someone else.
Demonstrated effective telephone skills, including being polite, organized, and questioning.
Flexibility and adaptability in personal work schedule and product and delivery scheduling.
Strong organizational skills.
Positive, can-do approach to job assignments.
Effective interpersonal skills with customers and peers.
Demonstrated ability to follow instructions with limited guidance.

Nice To Haves

Bilingual in Spanish.
Building products knowledge.
Previous experience.

Responsibilities

Schedule and dispatch delivery crews safely and efficiently while maximizing branch profitability.
Accurately communicate and distribute delivery orders to branch warehouse and delivery staff.
Use and maintain DOT dispatch software to achieve above-target FBM compliance percentage.
Instruct drivers when logistical or customer service issues arise.
Before each truck leaves the FBM warehouse, confirm the delivery address, material, stocking conditions, and any other required information.
Manage the material accuracy and verification process for each truck before delivery.
Monitor and report labor costs for each delivery as needed or requested.
Establish, build, and maintain customer relationships.
Communicate delivery statuses effectively with customers, sales, and management.
Maintain professional, courteous contact with customers before, during, and after a sale.
Communicate concerns or issues directly to the Branch Manager.
Attend all required meetings related to deliveries and the company.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Follow company policies and procedures and DOT and OSHA standards.
Assist with warehouse operations, including material handling, loading, unloading, and stocking, as needed.
Perform other duties as assigned.