Dispatcher - New

Backwoods Energy Services • Edmonton, AB

10h • Onsite

About The Position

We are looking for a reliable, organized, and quick-thinking Dispatcher to join our security operations team in Nisku. As a Dispatcher, you will play an important role in keeping our security operations running smoothly. You will be the central communication point between our clients, security personnel, and operations team—coordinating schedules, responding to requests, monitoring systems, and helping resolve issues as they arise. This is an excellent opportunity for someone who enjoys a fast-paced environment, working with people, using technology, and managing multiple priorities at once. If you're someone who stays calm under pressure, communicates clearly, and takes pride in being organized and dependable, we'd like to hear from you.

Requirements

• 2–3 years of experience in dispatch, scheduling, security operations, logistics, or a related position.
• Strong computer and technology skills with the ability to learn new software quickly.
• Excellent typing and data-entry accuracy.
• Strong written and verbal English communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and follow-through.
• Ability to multitask and prioritize in a busy operational environment.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to remain calm and professional when dealing with urgent or unexpected situations.
• A dependable and team-oriented approach to work.

Nice To Haves

• Valid Alberta Security License or previous experience holding an Alberta Security License is an asset.
• Experience with scheduling software is an asset.

Responsibilities

• Coordinate daily security operations and ensure staffing coverage is maintained.
• Review and verify schedules to identify coverage gaps or potential issues.
• Communicate with security guards in the field and provide timely operational support.
• Receive client requests and arrange appropriate security coverage.
• Prepare and distribute accurate weekly schedules to security personnel.
• Respond to and dispatch emergency alarm calls.
• Monitor attendance and absenteeism and escalate recurring concerns when required.
• Monitor access control, CCTV, and other operational systems.
• Manage employee accommodation bookings while keeping scheduling and costs in mind.
• Maintain and update schedules using scheduling software.
• Ensure scheduling practices align with applicable Hours of Work requirements.
• Communicate professionally and effectively with clients, guards, and internal teams.
• Troubleshoot operational issues and provide practical solutions.
• Track and manage company equipment and assets assigned to employees.
• Maintain accurate records, reports, schedules, and system updates.
• Use a variety of company software and technology to support daily operations.
• Assist with additional operational duties as required.

Benefits

• Competitive hourly wage of $21.12/hour
• Consistent employment with a structured rotating schedule
• Opportunity to gain valuable experience in security operations, dispatch, scheduling, and coordination
• Opportunities for additional hours through casual security shifts for licensed employees
• Work in a role where your organization, communication, and decision-making skills make a direct impact
• Join a team where reliability, professionalism, and teamwork are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed