Public Safety Dispatcher I - New Braintree

Commonwealth of Massachusetts•New Braintree, MA

13d•Onsite

About The Position

The Department of State Police is seeking a Public Safety Dispatcher I at its New Braintree facility. The position receives, reviews, and transmits emergency and law enforcement communications using radio, teleprocessing, cellular 911, and police telecommunications systems. It coordinates dispatching and information flow for law enforcement and emergency personnel, including during major incidents and public emergencies. The dispatcher also handles information requests from law enforcement agencies, other organizations, news media, and the public; coordinates emergency transport of blood and organs; maintains communication records; and operates services for hearing-impaired and non-English-speaking members of the public. Candidates must pass pre-employment screening, including drug screening, fingerprint-based criminal records checks, background checks, and a hearing test. A critical skills assessment must be completed successfully before hire. Applicants need at least one year of full-time or equivalent part-time experience operating communications systems or working in a fast-paced, multitasking environment, and a qualifying high school diploma or equivalent. A valid motor vehicle driver's license may be required depending on assignment. The role may require job-related certifications obtained through on-the-job training. Shift and schedule assignments are determined by the employer. Employees must be prepared to work all three shifts, regular weekends, Federal, State, and religious holidays, and voluntary or mandatory overtime, sometimes with little or no notice. Reliable transportation that functions around the clock is required.

Requirements

At least one year of full-time, or equivalent part-time, experience operating communications systems or working in a fast-paced environment requiring multitasking.
A high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts; an accepted Massachusetts high school equivalency diploma, GED, or equivalent credential may also qualify.
Successfully complete a critical skills assessment before hire.
Pass pre-employment drug screening, fingerprint-based criminal records check, background check, and a hearing test for State Police Dispatcher positions.
Reliable transportation that will function in a 24-hour environment.
Be prepared to work all three shifts, regular weekends, Federal, State, and religious holidays, and voluntary and mandatory overtime, sometimes with little or no notice.
Obtain childcare as needed to accommodate assigned shifts, weekends, holidays, and short-notice events.

Nice To Haves

A current and valid motor vehicle driver's license at the class level specific to the assignment may be required.
Ability to obtain and maintain job-related certifications or credentials necessary for the assignment; incumbents may become certified as a Communications Training Officer or obtain related certifications through on-the-job training.

Responsibilities

Receive, review, and transmit emergency and law enforcement communications using radio, teleprocessing, cellular emergency 911, and police telecommunications systems.
Coordinate communications activities of National Attack Warning Systems during public emergencies, in accordance with Federal Emergency Management Agency rules and regulations.
Answer complaints and transmit broadcast orders to coordinate dispatching law enforcement and other emergency personnel.
Receive emergency and law enforcement communications from the public through various devices, including cellular 911 and enhanced 911 networks, and provide assistance as needed.
Coordinate law enforcement activities during major actions such as high-speed chases, surveillance, searches, restraining orders, and search warrants.
Coordinate emergency personnel activities during incidents such as natural disasters, medical emergencies, fires, domestic abuse, and psychological commitments.
Use federal, state, municipal, and other communication systems to receive, evaluate, and forward information to law enforcement and emergency agencies.
Respond to law enforcement agencies' requests for information concerning missing or wanted individuals, criminal histories, stolen property, intelligence, drug interdiction, and terrorist activities.
Review requests and coordinate emergency transport of human blood or organs to medical facilities as required.
Respond to telephone requests from agencies, news media, and the public for law enforcement and general information, including weather, road conditions, and travel directions.
Maintain records of radio transmissions and teleprocessing communications and maintain related files.
Maintain and operate an emergency TDY system for the hearing-impaired public.
Facilitate a language line system for the non-English-speaking public.
Perform related duties as required.