Dispatcher

Vectour Group•Atlanta, GA

12d•Onsite

About The Position

The Dispatcher plays a pivotal role in providing customer service to clients and passengers and supporting the efficient operation of passenger transportation services. The role schedules and dispatches operators and drivers, assigns transportation services and vehicles, and maintains accurate attendance, checkout, scheduling, and performance records. Dispatchers monitor calls, operators, trips, and service status in real time, making adjustments and reassignments as needed to support on-time performance and minimize disruptions. They communicate with operators and operations staff about customers, cancellations, directions, scheduling, and passenger issues, and document daily service events and activities. The position is on-site at MARTA Mobility, 1040 Brady Avenue, Atlanta, GA 30318, and is full-time. It requires at least one year of dispatch operations experience in the transportation industry and a high school diploma or GED. Candidates must be at least 21 years old and willing to submit to drug testing and a background check. Limited travel outside the immediate area is required (<5%). Salary is $17.77 per hour, paid biweekly.

Requirements

High school diploma or equivalent (GED).
Minimum age of 21 years.
At least one year of dispatch operations experience within the transportation industry.
Excellent communication skills, including the ability to adapt to changing situations and actively listen to feedback.
Customer service-oriented approach and keen attention to detail.
Poise, tact, diplomacy, good judgment, and discretion.
Proficiency in verbal and written communication.
Detail-oriented, well-organized, with effective time-management skills.
Demonstrated customer service and interpersonal skills.
General knowledge of Windows-based computer operating systems and Microsoft Office.
Ability to work collaboratively as a team member.
Ability to interact professionally with internal and external customers at all levels and work effectively with diverse groups.
Adaptability and flexibility in a fast-paced environment.
Competence using a multi-line phone system and managing multiple tasks concurrently.
Willingness to submit to drug testing and undergo a background check.
Ability to meet the physical demands of the job's essential functions, with reasonable accommodation available upon request.

Responsibilities

Assign transportation services efficiently and maintain accurate check-out logs.
Assign stand-by or extra-board operators when operators are absent, service volumes increase, or disruptions arise from traffic, vehicle malfunctions, operator issues, or emergencies.
Maintain attendance logs for operators and relevant staff.
Assign vehicles while considering preventive maintenance schedules and capacity needs.
Maintain two-way communication with operators, providing information about customers, cancellations, and directional assistance as needed.
Monitor operators and trip status, adjusting or reassigning work as necessary to support on-time performance.
Maintain scheduling and performance data during real-time operations.
Accurately and appropriately document daily service events.
Communicate with operations staff about scheduling or passenger issues.
Maintain a professional demeanor and appearance.
Handle multiple tasks accurately and effectively in a fast-paced environment.
Direct employees in the performance of their duties.
Perform other duties as assigned to support efficient department operations.