Dispatcher

UACL Logistics•Warren, MI

About The Position

The Dispatcher, described in the posting as a Fleet Manager, coordinates drivers, customers, equipment, and operational plans for UACL Logistics. The role supports safe, compliant, and efficient transportation operations while optimizing company revenue, minimizing transit time, and meeting customer needs. It also involves generating rates and providing customer service, monitoring U.S. Customs and equipment compliance, and reconciling shipment and manifest information. The position collaborates with customers, drivers, customer service, payroll clerks, dispatch, and management to address operational questions and resolve issues. UACL Logistics offers a competitive base salary and benefits package, as well as upward mobility within the company.

Responsibilities

Ensure compliance with local, state, and federal regulations, including weight restrictions, permits, hazardous materials rules, and hours-of-service requirements.
Manage company DOT compliance within the operational area, including drug and alcohol testing, driver logs, truck inspections, medical certificates, licensing, and violations.
Maintain awareness of drivers’ movements through regular communication and manage delays or issues on the road.
Coordinate business with drivers and customers to optimize company revenue, minimize transit time, and meet customer needs.
Ensure efficient use and accountability of equipment, including trailers, chassis, and containers.
Identify and accurately record operational tasks such as pre-pulls, street turns, drops, pulls, and drop-and-hooks in the company system.
Coordinate real-time operational plan changes with drivers and customers and keep stakeholders informed.
Oversee communications related to specialty load boards and share relevant developments with customers and drivers.
Identify operational issues proactively and develop and implement plans to maintain or restore operations when issues arise.
Monitor rates and driver operations to ensure contracted percentage payouts are accurate and comply with company standards.
Contact customers regarding additional charges resulting from the operational plan.
Coordinate accident response, including drug and alcohol testing instructions, towing, cleanup, re-powering, load coordination, and reporting.
Collaborate with stakeholders to formulate operational plans, resolve problems, answer questions, and process service or equipment requests.
Determine the need for equipment repairs, arrange them, and authorize repairs to restore service and schedules.
Generate rates and provide customer service.
Contact steamship lines, storage providers, supplemental carriers, and other cost centers about accessorial charges that may affect company costs and customer rates.
Coordinate delivery times to consignees from the shipper or steamship line.
Monitor and use zone and book rates for the assigned operational area to provide rate quotes to customers.
Use rail and port websites to track relevant equipment locations and timing.
Maintain accurate, up-to-date U.S. Customs codes for imports, exports, and reservation numbers as appropriate.
Ensure import and export shipment movements in the area of responsibility comply with U.S. Customs requirements.
Update load and manifest statuses in the company system and identify and resolve discrepancies.
Verify driver, customer, company, and Customs information and identify, address, and resolve inconsistencies.