Dispatcher

TowBoatU.S. Ft. Lauderdale • Fort Lauderdale, FL

46d • Onsite

About The Position

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will handle emergency and non-emergency calls, make quick decisions, and coordinate appropriate responses. The ideal candidate is highly organized, computer literate, detail-oriented, and able to work well under pressure. Strong communication skills are essential. While boating knowledge is preferred, it is not required.

Requirements

• High school diploma or GED
• Previous experience as a dispatcher or in a similar role preferred
• Excellent typing and data entry skills
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment
• Familiarity with emergency response protocols (preferred)
• Ability to remain calm and professional under pressure

Nice To Haves

• Boating knowledge is preferred

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document critical information from callers
• Prioritize calls based on urgency
• Dispatch appropriate response units to locations
• Monitor and respond to VHF radios
• Transmit information to the necessary departments or personnel
• Process invoices and maintain accurate records

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED