Dispatcher

Ozaukee County•Port Washington, WI

30d•$26 - $33•Onsite

About The Position

The Ozaukee County Sheriff’s Office is accepting applications for Dispatcher. A Dispatcher’s primary responsibility is to receive and transmit reliable information to facilitate communications for law enforcement, fire and EMS personnel 24/7 during emergency and non-emergency operations; and make inquiry with local, State and Federal data resources, record a variety of data and other duties as assigned. Dispatchers are often the first point of contact for people in desperate need of help. Candidates need to work well under stress, must remain calm and keep their wits about them, and make sense of what the caller is dealing with so they can provide the exact emergency services needed.

Requirements

General high school diploma or GED.
Valid driver’s license.
Candidates will be required to participate in a situation based computer exam / Criticall.
Candidates must be of good character as determined by an extensive pre-employment investigation and are required to pass physical and psychological examination and drug screening.

Nice To Haves

Previous experience in dispatching, law enforcement, fire, or EMS operations preferred but not required.

Responsibilities

Communicates with police/fire/EMS staff via radio.
Communicates with the public via phone in both emergency and non-emergency capacity.
Assesses information and routes as needed.
Exposed to hostile, volatile situations via the telephone.
First point of contact for people in need of assistance.
Multi-tasks phone calls and radio transmissions simultaneously in order to send the appropriate assistance to the caller in an appropriate amount of time.
Processes requests for an ambulance while following EMD protocols.
On-going reviews and trainings in EMD protocols, rules, and axioms.
Assists in giving life-saving directions to civilians over the phone.
Performs inquiries with local, state, and federal data bases.
Enters, updates, and cancels files regarding wanted persons, missing persons, stolen property, and restraining orders.
Processes teletype messages and respond or route accordingly.
Provides support services to all divisions within the Sheriff’s Office as needed to include processing requests for criminal history records, name/address/call history, researching suspect information.
Enters pertinent information provided by the caller and officer into the Records Management System.