Dispatcher - Auburn

We Care Daily Clinics•Auburn, WA

5h•$26 - $32•Onsite

About The Position

We Care Daily Clinics (WCDC) is an opioid treatment program in Auburn, Washington, providing person-centered addiction treatment, medication-assisted treatment, behavioral health counseling, planned patient transportation, and family and social support. The clinic follows a harm reduction model and is committed to treating patients with respect, compassion, and dignity. The Dispatcher performs administrative and technical office duties and coordinates transportation services. The role receives information from various sources and communicates it to drivers promptly and efficiently. Under general supervision, the Dispatcher schedules, routes, and dispatches transportation; operates communication equipment and scheduling systems; creates, maintains, and monitors driver manifests and schedules; and responds to service requests and inquiries from passengers and the public. The position pays $26.00–$32.00 per hour, depending on experience. Work on weekends and extended hours is required on a rotating basis. Candidates are subject to applicable regulations, including alcohol testing, and employment is contingent on the results. Applicants must pass a background investigation and reference check.

Requirements

High school diploma or GED.
Four to nine months of vocational or technical training in office practice and procedures.
Six months of previous experience operating radio communication equipment, up to three months of driving experience, and knowledge of computer programs, or an equivalent combination of education, training, and experience.
Ability to manage time efficiently and work effectively when supervisors are not present.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Customer-focused attitude and commitment to high-quality service.
Pass applicable alcohol testing, a background investigation, and a reference check with previous employers.

Nice To Haves

Proficiency with dispatch software and GPS tracking systems.
Previous dispatcher experience, preferably in transportation or non-emergency medical transportation (NEMT).

Responsibilities

Receive, relay, and transmit transportation dispatch information accurately and efficiently.
Maintain logs of radio transmissions, telephone calls, and other pertinent information.
Maintain reports from transportation drivers.
Protect building security information and patient confidentiality.
Anticipate weather complications along routes and at destinations, and communicate delays and route changes as necessary.
Maintain radio and/or phone contact with drivers and dispatch emergency aid when needed.
Monitor and track vehicle locations and driver status.
Review daily logs and camera footage for errors or compliance violations.
Monitor drivers’ working hours to help ensure compliance with federal and state laws and regulations.
Be prepared to cover unexpected routes or staffing shortages to meet customer needs.
Prepare reports as instructed for review.
Perform other related duties as assigned.