Dispatcher

KOBUSSEN BUSES LTD•Merrill, WI

12d•Onsite

About The Position

Kobussen Buses is seeking a highly organized and detail-oriented Dispatcher to coordinate bus routes, drivers, and schedules. The role supports efficient and safe student transportation and requires communication with drivers, school staff, and parents, along with the ability to solve problems and manage multiple time-sensitive tasks. The position is based in Merrill, Wisconsin, and is full time. The company is a third-generation, family-owned transportation business with over 1,100 employees. The Dispatcher works primarily in an office setting, communicating regularly by radio and phone with drivers and school personnel. The role also includes acquiring and maintaining a CDL license with S and P endorsements and filling in as a school bus driver when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Ability to acquire and maintain a CDL license with S and P endorsements and drive a school bus.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to multitask and work efficiently under pressure.
Strong problem-solving skills and attention to detail.
Proficiency in math skills.
Availability to work early mornings, evenings, or emergency shifts as needed.
Ability to remain seated for extended periods while monitoring dispatch systems.
Ability to operate a computer, radio, and other office equipment.
Ability to lift up to 25 pounds.

Nice To Haves

Additional training in transportation management.
Prior experience in dispatching, transportation coordination, or a similar role.
Considerable knowledge of the demographics of the service area.
Proficiency in dispatch software, GPS tracking systems, and Microsoft Office applications.

Responsibilities

Schedule and assign bus routes to ensure timely student transportation.
Make driver substitutions as necessary and ensure substitutes receive route instructions and complete route information.
Monitor radio communications and provide real-time support to drivers.
Adjust schedules and routes in response to traffic, weather, or emergencies.
Maintain accurate records of driver assignments and route changes.
Assist with preparing payroll.
Respond to inquiries from parents, school officials, and transportation staff about schedules and delays.
Collaborate with school administrators and transportation staff to resolve issues.
Ensure compliance with safety regulations and school district policies.
Assist in training new drivers on route procedures and communication protocols.
Use transportation software and GPS tracking systems to monitor bus locations.
Promptly document and report incidents, accidents, or maintenance needs.
Acquire and maintain a CDL license with S and P endorsements.
Drive a school bus when necessary.
Perform other duties as assigned.