Dispatcher

Reliable Heating & Air•Kennesaw, GA

10d

About The Position

The Service Dispatcher plans and dispatches technicians efficiently and with a strong customer focus, helping exceed customer expectations and meet the company’s operational and growth goals. The role includes timely email responses and regular communication with the team and Dispatch Manager. The dispatcher shifts priorities throughout the day to support field teams across service areas by scheduling quotes and return visits, adjusting routes, rescheduling customers, monitoring same-day and next-day availability, and updating booking platforms. The position also handles real-time invoicing for field team members, including checking coding, making corrections, collecting payments when needed, and completing daily checks to ensure calls are invoiced promptly and closed out for the day. The position is 40 hours per week, with flexibility to work evenings and weekends as business needs require.

Requirements

2–3 years of experience dispatching field personnel in a service-related industry.
Ability to work in an environment with frequent interruptions.
Geographical knowledge of the service area or map-reading skills.
Ability to multitask and handle busy, dynamic environments.
Strong computer skills and ability to use Excel and Word products.
Excellent organization and administrative skills.
Excellent data analysis and analytical skills.
Strong customer service skills.
A solution-oriented attitude.
Dependability and drive to succeed.
Ability to work 40 hours per week and flexibility to work evenings and weekends as business needs require.
Employment offer is conditional on successful completion of a background check, drug screen, and motor vehicle record review, as applicable.

Nice To Haves

Experience with team coordination and/or project management.
Experience with Service Titan.

Responsibilities

Plan routes to minimize drive times and assign appropriate resources to calls.
Dispatch work and modify or optimize schedules throughout the day.
Act as a liaison among field technicians, customer service representatives, administrative staff, and managers regarding field operations.
Promote HVAC, plumbing, and electrical growth plans, including maintenance agreements, generator rentals, and rental offerings.
Schedule engine updates for dashboard availability and dispatches.
Create and edit invoices, and analyze and review invoices for customers and field technicians.
Assist field team members with accepting jobs, complaints, job scheduling, requested days off, housekeeping, equipment issues, and other needs.
Communicate frequently with internal and external departments, vendors, and contractors to provide ongoing support.
Coordinate transfers of equipment, materials, and supplies from the office or warehouse to field team members.
Work with managers to resolve NPS concerns.
Dispatch jobs, set routes, and send job information to independent contractors through Service Titan.
Provide real-time assistance to contractors with verification and customer concerns.
Communicate directly with customers.
Schedule quotes and return visits, adjust routes, reschedule customers, monitor same-day and next-day availability, and update booking platforms as needed.
Perform real-time invoicing, verify invoice coding, make corrections, collect payments when needed, and complete daily invoicing checks.
Perform other duties as assigned.