Dispatcher

Propark Mobility • Commerce City, CO

6d • Onsite

About The Position

The Dispatcher leads and directs shuttles and serves as the central control point for daily vehicle communications, trip routing, and emergency response. The role monitors on-time performance, vehicle pull-outs, and rider no-shows; records service disruptions; and ensures accurate assignments of vehicles and operators. Dispatchers communicate directions and responses to operators and supervisors over the radio using established codes, monitor operator sign-in and sign-out with computer-aided dispatch and routing tools, and coordinate problem resolution among operators, supervisors, and the public. The Dispatcher meets regularly with the Account Manager to discuss departmental KPIs, goals, and objectives, and supports teamwork, clear communication, positive employee morale, and quality customer service. Driving in service may be required.

Additional duties may include greeting guests, parking and retrieving vehicles, explaining parking rates and vehicle-retrieval instructions, inspecting vehicles before taking possession, and following company guidelines. The role may also involve small cleaning or maintenance tasks and other special projects. Employees may spend much of the day outside and active, standing and walking and sometimes helping guests with items weighing up to 50 pounds.

This is a part-time position at Gateway Shuttles in Commerce City, Colorado, with morning, evening, weekend, and holiday shifts available. Pay is $19.29 per hour. The work may involve standing, walking, sitting, using hands and fingers, handling tools or controls, reaching, talking, and hearing; employees must occasionally lift or move objects up to 25 pounds. Work may be subject to prevailing weather, regular exposure to fumes and airborne particles, and minimal-to-moderate noise.

Requirements

• Be at least 18 years old.
• Have held a driver's license for at least two years.
• Read, comprehend, and communicate effectively verbally and in writing.
• Safely drive a standard- or automatic-transmission vehicle.
• Work effectively in a fast-paced environment.
• Maintain a professional and friendly demeanor with coworkers and parking customers.
• Provide customer resolutions in a professional and friendly manner.
• Meet the role's physical demands, including occasionally lifting or moving objects up to 25 pounds.

Nice To Haves

• High school degree preferred.

Responsibilities

• Lead and direct shuttles and be accountable for assigned duties.
• Serve as central control for daily vehicle communications, trip routing, and emergency situations.
• Monitor shuttle on-time performance and vehicle pull-outs, and properly document rider no-shows.
• Meet regularly with the Account Manager to discuss departmental KPIs, goals, and objectives and ensure goals are met or exceeded.
• Promote teamwork and effective communication among dispatchers, supervisors, and operators.
• Coordinate problem resolution among operators, supervisors, and the public.
• Communicate clear directions and responses over the radio using established radio codes.
• Support positive employee morale and quality customer service.
• Monitor operator sign-in and sign-out using computer-aided dispatching and routing tools.
• Drive in service when required.
• Document service disruptions in the dispatch log.
• Ensure accurate assignment of vehicles and operators.
• Greet guests, thank them upon exit, and help resolve issues.
• Park and retrieve guest vehicles safely and promptly.
• Explain parking rates and provide instructions for retrieving self-parked vehicles.
• Maintain the company uniform appearance and provide friendly guest service.
• Inspect each vehicle before taking possession and follow company guidelines.
• Complete small cleaning or maintenance tasks and other special projects as requested.

Benefits

• Free parking while working at assigned Propark locations.
• Flexible scheduling.
• Paid holidays.
• Wellness benefits provided according to city or state mandates.
• Free, confidential employee assistance program available 24/7 to employees and their families, including three free counseling sessions for each employee and each household family member.
• Full-time employees receive paid vacation and an extra day off on their birthday.
• Full-time employees receive a benefits package including medical, HSA, FSA, dental, vision, and six supplemental insurance options, including commuter benefits, pet insurance, and 401(k).
• The company offers seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday. Part-time positions are not eligible for health insurance benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed