Dispatcher

PROMPTCARE COMPANIES INC•Columbia, SC

About The Position

PromptCare is seeking a reliable and organized Dispatcher to schedule and supervise new respiratory orders, oxygen deliveries and pick-ups, and disposable supplies in accordance with State and Federal regulations and accrediting body standards, supporting safe, quality patient services. The Dispatcher responds to incoming emails, arranges vehicle maintenance, schedules oxygen refills with the oxygen vendor, files paperwork, assists with pulling and staging orders for the next day, and serves as a back-up driver when needed. This is a full-time position, 40 hours per week, Monday through Friday, located in Columbia, South Carolina. The Dispatcher reports to the Departmental Supervisor or Manager.

Requirements

High school diploma or equivalent.
Able to reprioritize quickly in a fast-paced, highly stressful environment.
Good verbal communication, administrative, organizational, and leadership skills.
Strong technical skills, a good sense of direction, and ability to read maps.
Computer savvy, with strong knowledge of MS Excel spreadsheets.
Excellent telephone skills and knowledge of medical equipment and maintenance.
Knowledge of the service area: New Jersey, New York, Brooklyn, and Staten Island, NY.

Nice To Haves

Two years of dispatching experience preferred.

Responsibilities

Assist in assembling equipment for delivery.
Prepare and coordinate the weekly on-call schedule for HCTs.
Pull and stage orders for the next day.
Quality-check driver paperwork for completion before providing it to customer service, and quality-check other driver paperwork, including maintenance logs, route sheets, oxygen manifests, and daily vehicle checks.
Track driver overtime, on-call work, and productivity.
Serve as a back-up driver when drivers are sick or on vacation, or when there are too many add-on deliveries.
Communicate verbally and in writing with the Warehouse Supervisor and Purchasing about equipment defects or recalls in the field.
Supervise delivery and pick-up of HME, medication, supplies, and oxygen.
Supervise personnel loading deliveries onto trucks in a timely manner.
Coordinate technicians’ daily delivery routes efficiently.
Prioritize same-day deliveries for completion according to patient need.
Coordinate pick-up of rental equipment and oxygen tanks.
Inspect off-loads to ensure rental equipment is handled properly and in accordance with Policies and Procedures.
Assist with or supervise repair and preventive maintenance of rental equipment in the field.
Inspect vehicles in accordance with State and Federal regulations and accrediting body standards.
Supervise inventory control of vehicle emergency supplies and equipment.
Arrange vehicle preventive maintenance and repairs, and keep the vehicle maintenance board up to date.
Use appropriate protective barriers as necessary and as outlined in Policies and Procedures.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision package.
401(k) plan with company match.
Generous PTO, including vacation, sick time, personal days, and paid holidays.
Life insurance with standard coverage and optional enhancements.
Employee Assistance Program with free counseling and coaching sessions.
Emotional well-being and work-life balance resources.
Company-paid short- and long-term disability coverage, with optional supplements.
Accidental death and dismemberment insurance.
Flexible spending account (FSA) and health savings account (HSA).
Commuter spending programs.
Volunteer and engagement opportunities.
Employee referral bonuses.
Exclusive discounts on entertainment, travel, supplemental plans, and cellphone plans.