Dispatcher

NextLink•Hudson Oaks, TX

About The Position

Nextlink is a Hudson Oaks, Texas-based Internet Service Provider delivering high-speed internet and voice services to residential, business, K-12 education, and government customers in multiple states. The company is seeking experienced Dispatchers who can multitask in a fast-paced, newly formed team, remain calm under stress, adapt to changing circumstances, and maintain a positive attitude while helping colleagues. The role coordinates commercial vehicle routing and load planning to meet customer service levels and supports technicians by monitoring their routes, status, schedules, and job-related conditions. The position is classified as Customer Care - Dispatch and is non-exempt. Work is primarily in an office with moderate noise and frequent interaction with internal and external clients. The schedule is full-time, 40 hours per week, with no travel required. Nextlink is an Equal Opportunity Employer and maintains an alcohol- and drug-free workplace.

Requirements

High school diploma or equivalent.
Heavy phone experience.
Experience with Microsoft Office.
Excellent communication skills, including the ability to speak clearly and professionally.
Strong customer service skills.
Ability to multitask and handle substantial data entry.
Decisiveness and willingness to address problems by communicating with necessary parties or providing solutions.
Comfort working in a rapidly changing environment and ability to adapt to change.
Ability to work collaboratively in a team-oriented environment.
Excellent interpersonal, written, and oral communication skills.
Professionalism and ability to work with other department managers and supervisors.
Strong analytical skills and attention to detail.
Ability to use initiative and work efficiently with minimal supervision.
Ability to remain calm and maintain a good attitude in stressful situations.
Ability to work a flexible schedule.

Responsibilities

Coordinate commercial vehicle routing and load planning to meet customer service levels.
Address problems and requests made by customers and drivers.
Enter data into the dispatch system to maintain logs and records of calls, activities, and other information.
Communicate with drivers, other dispatchers, and supervisors at shift changes about current status and issues.
Perform work in accordance with company standards and regulations.
Monitor routes and technician status, follow progress, and ensure timely assistance.
Stay informed about jobs, traffic, obstacles, and requirements, and provide relevant feedback to technicians.
Manage schedules and ensure adherence to them.
Contribute to a fun, upbeat culture.
Perform other duties as assigned.