Dispatcher

Hutchinson•Cherry Hill, NJ

About The Position

Hutchinson Plumbing, Heating & Cooling is seeking an organized, energetic, and service-oriented Dispatcher to join its team in Cherry Hill, New Jersey. The Dispatcher plays a critical role in providing exceptional customer service by coordinating HVAC and plumbing technicians, managing routes and service information, and coordinating parts orders and installation appointments. The role involves communicating with technicians, customers, and internal teams in a fast-paced environment. The company describes its culture as family-oriented and supportive, with a focus on teamwork, employee development, and customer service.

Requirements

At least 2 years of office or customer service experience.
Excellent communication and interpersonal skills.
Professional, customer-focused demeanor.
Strong problem-solving skills and ability to think quickly in a fast-paced environment.
Ability to proactively plan and schedule work rather than simply react to issues.
Collaborative, team-oriented mindset.
Strong computer skills, including Microsoft Office proficiency.
Ability to learn scheduling, dispatch, and customer management software.

Nice To Haves

Dispatching experience preferred.

Responsibilities

Schedule and dispatch HVAC and plumbing service technicians efficiently.
Review and optimize technician routes to maximize productivity.
Handle incoming calls from existing customers and provide outstanding customer service.
Accurately enter and maintain service ticket information.
Create dispatch numbers for parts orders and track order status.
Follow up on parts orders and coordinate installation appointments.
Communicate with technicians, customers, and internal teams to support a seamless customer experience.