Dispatcher

First Student • Council Bluffs, IA

12d • $22

About The Position

At First Student, the Dispatcher reflects the company’s commitment to safety and customer service. This role is responsible for dispatching buses, ensuring routes operate on time, and counseling drivers and monitors on the front line. The Dispatcher also supports day-to-day operations and serves as the primary communication liaison with a major contracted customer.

The position is scheduled Monday through Friday from 5:00 a.m. to 2:00 p.m. The hourly rate is up to $22, based on experience. Health, dental, and vision benefits, a 401(k), and PTO are available after 30 days of employment. The posting also notes career advancement opportunities and a positive, rewarding work environment.

The role requires English proficiency for training, safety communications, company policies, employment documents, and other job-related communications. It is subject to DOT drug testing and a physical. The posting states that DOT regulations do not authorize the use of Schedule I drugs, including marijuana, for any reason.

Requirements

• 3–5 years of experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literacy.
• English proficiency for job-related communications.
• Subject to DOT drug testing and physical.

Responsibilities

• Oversee routes and bus scheduling.
• Counsel and coach drivers and monitors.
• Handle heavy phone and radio traffic.
• Receive scheduling and driver complaints and report them to the Operations Supervisor or Contract Manager.
• Serve as the primary communication liaison with a major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provide solutions to drop-off and pick-up problems.
• Handle backup driver duties or miscellaneous clerical duties as needed.
• Complete assigned special projects.
• Assist with supervision of day-to-day operations.

Benefits

• Health, dental, and vision benefits, and a 401(k), available after 30 days of employment.
• PTO available after 30 days of employment.
• Career advancement opportunities.
• Positive and rewarding work environment.
• Excellent training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED