Dispatcher

Via•Tulare, CA

22h•Onsite

About The Position

Via is seeking a Dispatcher to manage key aspects of day-to-day transit operations. Working with teammates, the Dispatcher serves as a primary contact for live troubleshooting decisions and collaborates with operations, support, and product optimization teams to plan and improve services. The role also includes handling other tickets and tasks as business needs require. This is an in-person position based in Via's Tulare, California office, with work there 4–5 days per week.

Requirements

Thrive in a fast-paced environment, make sound decisions on the fly, manage multiple tasks, and prioritize effectively.
Take full responsibility for delivering great service to driver-partners.
Think ahead and anticipate issues to help prevent problems.
Communicate empathetically and effectively, with strong active-listening and collaboration skills.
Make thoughtful choices between imperfect options and work comfortably with ambiguity.
Maintain a persistent, creative, solution-oriented mindset and stay calm under pressure.
Observe what is not working and identify better approaches.
Work effectively as a team player and contribute quickly to cross-functional teams.
Successfully complete a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check.

Responsibilities

Proactively adjust daily operating plans based on real-time input from drivers, riders, and colleagues.
Serve as a real-time point of contact for operational issues, prioritize them, and develop creative solutions for overseeing live operations.
Build strong cross-functional relationships with Via teams and offices, as well as external partners.
Use operational and troubleshooting expertise to support other business areas, including other live operations and phone and email support.
Take action on live operational issues based on the information received.
Use knowledge of Via products and services to make ad hoc decisions with little guidance.