Dispatcher
CAL-NEVADA ROAD SERVICES LLC•Sparks, OK
•Onsite
About The Position
We are looking for a quality Dispatcher to join our growing team. An ideal Dispatcher is someone who likes multi-tasking, is a creative problem solver, communicates well in a team environment, and has excellent customer service skills in person and over the phone. This role is critical to the success of the company and the right candidate must be reliable. Tow Truck Operators keep our highways safe and are classified as First Responders. Come join the team and be an important part of your community!
Requirements
- 1 Year experience in customer service preferred
- 1 year experience with dispatching preferred
- Extremely organized and detailed oriented
- High school diploma or equivalent
- Dispatch Software experience preferred
- Must reside near assigned area
Responsibilities
- Ensure exceptional customer service
- Answer incoming calls from customers
- Using dispatch software to dispatch trucks to customers
- Documenting conversations
- Helping drivers troubleshoot problems
- Assessing the safety of roadside situations
- Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct
- Ensuring customers and drivers receive timely and accurate dispatch help
- Helping drivers trouble shoot issues
- All other duties as assigned by Supervisor
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
