Dispatcher

Summit LLC•San Carlos, CA

About The Position

The Dispatcher directs and monitors daily assignments, schedules drivers and bus assistants, and assigns vehicles to provide coverage for routes, field trips, and charter work. The role communicates assignment details and routing directions to drivers, responds to emergencies, coordinates repairs and replacement vehicles or drivers, and keeps District and building personnel informed about service disruptions. The Dispatcher maintains accurate route documentation and records, coordinates vehicle repairs with the Maintenance Supervisor, follows dispatch procedures, and responds professionally to customer concerns. The position also recommends appropriate disciplinary action for part-time staff when company policies are violated and escalates unresolved issues to management. The role requires ethical conduct and sharing concerns about suspicious or inappropriate behavior with a supervisor or manager. Other duties may be assigned.

Requirements

High school diploma or GED.
Knowledge of the surrounding geographic area to support effective and efficient routing.
Ability to organize and prioritize time while balancing competing customer-care and dispatch demands.
Ability to communicate effectively with colleagues and customers in fast-paced or stressful environments, including interpersonal and telephone communication.
Ability to read and interpret documents and instructions from customers and team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast-paced environment under substantial pressure.
Ability to work with an appropriate level of independence and to work independently.
Ability to problem solve.
Ability to operate two-way and emergency radio systems.
Ability to use office machines, including a fax, scanner, copier, zip drive, and telephone system.
Ability to use Microsoft Office programs and computerized routing software.
Ability to read road and street maps.
Ability to maintain organized and accurate dispatch and routing records.

Nice To Haves

Previous dispatch experience is preferred.
Bilingual abilities are a plus.

Responsibilities

Direct and monitor daily assignments; schedule drivers and bus assistants and assign vehicles to cover routes, field trips, and charter work.
Ensure daily activities of drivers and bus assistants are assigned and completed on time.
Communicate relevant driving-assignment details to drivers.
Assist drivers with routing directions and direct them to provide special services when required.
Recommend disciplinary action, up to and including suspension or discharge, for part-time staff who violate company policies.
Respond to emergency calls, facilitate the emergency response network, coordinate mechanical service and repairs, and assign replacement buses and drivers when route problems occur.
Notify District and building personnel about route-assignment changes, emergencies, accidents, breakdowns, and other events that disrupt service.
Maintain route documentation and records, including contract requirements, school information, student data, route changes, maps, vehicle details, bus assignments, and driver details, to provide accurate information and comply with district and state requirements.
Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to support uninterrupted service delivery.
Maintain compliance with dispatch standard operating procedures.
Handle customer concerns and information requests promptly and professionally.
Escalate unresolved issues to management as appropriate.
Exhibit ethical practices and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties as assigned.