Dispatcher

Lynn University•Decatur, GA

About The Position

Campus Safety Dispatchers receive and respond to telephone and radio calls, dispatch staff to routine emergencies, monitor alarms and surveillance equipment, and assist the public with information. The Dispatcher serves as a primary link between the Department of Campus Safety and local emergency response units and may serve as a first responder during campus emergencies, including hurricane responses. The primary schedule is Wednesday from 12 a.m. to 6 a.m., Thursday from 6 p.m. to 6 a.m., Friday from 6 p.m. to 6 a.m., and Saturday from 6 p.m. to 6 a.m. Flexibility to work weekends, overnights, and other shifts as required is expected.

Requirements

High school diploma or equivalent, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license, clean driving record, and permission to drive in Florida.
Must be willing and able to obtain CPR/AED certification.
Basic knowledge of Microsoft Word and Excel.
Strong verbal and non-verbal interpersonal communication skills.
Ability to manage multiple tasks simultaneously while maintaining high-quality, positive results.
Strong leadership ability and demonstrated crisis-management skills under stressful situations.
High energy, commitment to student success, enthusiasm, and desire to work with students.
Creativity and forward-thinking ability to anticipate the needs of people with whom the role interacts.
Flexibility to work weekends, overnights, and other shifts as required.

Responsibilities

Receive calls or alarms and dispatch appropriate personnel; calls may come by telephone, personal request, radio, or monitoring activity on CCTV monitors.
Receive and distribute phone calls, emails, and pass-on information to appropriate parties.
Manage radio transmissions and ensure the radio system is functioning properly.
Prepare accurate written communications.
Serve as the primary link between the Department of Campus Safety and local emergency response units.
Manage dispatch office supplies, forms, and operational manuals.
Prepare and submit the daily activity log (Morning Report) accurately and ensure Incident Reports are distributed accurately to selected administrators.
Monitor, interact with, report on, and maintain working knowledge of access control (C-Cure), Alert/Mass Communications (Connect Ed), and CCTV (Indigo Vision) systems.
Serve as a first responder during campus emergencies, including hurricane responses.
Perform other duties as assigned.