Dispatcher

Seaside Plumbing • Bishopville, MD

7d • Onsite

About The Position

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like. We believe service should feel human, not transactional, customers should feel informed, cared for, and confident, the right technician in the right home matters, and a career here can be something you’re proud of—not just something you do. We’ve built a company where people grow, customers trust us, and the bar is set high. This is a high-performance coordination role where urgency, organization, and communication matter. You are responsible for matching the right technician to the right job—and keeping the entire day running smoothly. This role is for individuals who thrive in a fast-paced, ever-changing environment, are highly organized and detail-oriented, communicate clearly and confidently, enjoy problem-solving and thinking on your feet, and take pride in supporting both customers and their team. This is not for those who struggle with multitasking, prioritization, or fast decision-making, get overwhelmed easily under pressure, avoid communication or decision-making, prefer slow-paced or repetitive work, or don’t take ownership of outcomes.

Requirements

• Thrive in a fast-paced, ever-changing environment
• Highly organized and detail-oriented
• Communicate clearly and confidently
• Enjoy problem-solving and thinking on your feet
• Take pride in supporting both customers and your team
• Ability to multitask
• Ability to prioritize
• Ability to make fast decisions

Responsibilities

• Evaluate incoming calls and assign the right technician to each job
• Prioritize urgent calls and adjust schedules in real time
• Communicate clearly with technicians throughout the day
• Keep customers updated on technician arrival and job status
• Ensure accurate job details are relayed to the field
• Reschedule appointments when needed while maintaining customer satisfaction
• Record and track service calls and updates
• Support the team with administrative tasks as needed

Benefits

• Competitive pay: $22-25/hour
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Profit sharing
• Paid training
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed