Dispatcher

Summers of Brownsburg Inc • Brownsburg, IN

7d

About The Position

As a Dispatcher, you connect customers, technicians, and the rest of the team, helping customers feel heard and supporting the team’s success. You work in a fast-paced role coordinating calls and communication across multiple locations. The role involves working alongside AI-powered systems to schedule and assign calls to technicians, arranging return calls, and communicating with customers about scheduling and appointments.

Summers Plumbing Heating & Cooling describes itself as a continually growing, close-knit company that offers opportunities for personal and professional growth. Its core values are integrity, ownership, and service.

Requirements

• Ability to multitask across multiple CRM platforms, communication systems, and AI-powered tools while maintaining accuracy, responsiveness, and attention to detail.
• Excellent interpersonal communication skills.
• Take responsibility for work.
• Solve problems quickly and creatively.
• Collaborate regularly with the team.
• Manage multiple streams of communication across multiple locations.
• Assist in decision-making and regularly make scheduling and dispatching decisions.
• Take initiative.
• Professional appearance.
• Positive, team-oriented attitude.
• Abide by company policies and procedures.

Nice To Haves

• ServiceTitan experience.
• ProBook experience.

Responsibilities

• Work alongside AI-powered systems to schedule and assign calls to technicians.
• Work closely with technicians to schedule return calls for customers.
• Use AI-powered systems to assign and dispatch calls to appropriate technicians based on technician skillsets and call location, efficiently.
• Communicate with customers to schedule calls and confirm appointments.
• Maintain regular attendance.
• Perform other duties as assigned.

Benefits

• Paid holidays and vacation.
• Health insurance.
• Dental insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Company-paid short-term disability and life insurance.
• Birthday holiday pay.
• Employee ownership through an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed