Dispatcher

Haley Mechanical • Scio Township, MI

55d • Onsite

About The Position

Haley Mechanical’s leadership team combines the benefits of being a well-run local business with the tools and resources of a strong, growing organization. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to resolve the critical issues affecting their homes.

Requirements

• Previous dispatching experience required
• Strong attention to detail and organizational skills
• Dependable, conscientious team player
• High standards for honesty, integrity, professionalism, and attitude
• Successful completion of pre-employment screening, including assessments, interviews, background checks, and drug screening

Nice To Haves

• Home services industry experience and/or ServiceTitan experience strongly preferred

Responsibilities

• Receive emergency and non-emergency calls and document critical information as needed
• Knowledgeably prioritize calls based on urgency and importance
• Monitor field technicians to effectively manage schedules and optimize time utilization
• Schedule customer appointments using right tech/right call guidelines
• Perform accurate data entry to track calls, jobs, and customer information

Benefits

• Employer-paid medical, dental, and vision plan options
• Life, AD&D, and long-term disability included; optional short-term and gap coverage
• FSA and HSA contribution options
• 401(k) available upon hire with employer match; Traditional and Roth options
• Paid time off and paid holidays
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees