Dispatcher

Apex Paramedics • Denver, CO

81d • $23 - $27

About The Position

Apex Paramedics is seeking a Dispatcher with EMS field experience who is interested in developing new skills. The dispatch team is the first point of contact for customers and supports emergency and non-emergency operations. The company is a 24-hour operation, so availability must include nights, weekends, and holidays. The role requires knowledge of Denver Metro geography, medical knowledge and field experience in a Denver Metro EMS system, and a commitment to customer service, effective communication, and confidentiality.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to learn quickly and multitask in a fast-paced environment.
• Outstanding customer service skills.
• High motivation and strong problem-solving skills.
• Strong initiative and ability to make sound decisions independently.
• Medical knowledge and field experience in a Denver Metro EMS system.
• Ability to pass a background check.

Nice To Haves

• One year of EMT or Paramedic experience (preferred).
• One year of public safety dispatching experience (preferred).

Responsibilities

• Gather emergency and non-emergency information promptly and update CAD appropriately.
• Strategically deploy resources.
• Communicate effectively and courteously with field units by radio and phone to maintain safety and service.
• Maintain confidentiality of patient information in accordance with HIPAA and protect sensitive company and employee information.
• Maintain a strong understanding of Denver Metro geography.
• Maintain an elevated level of customer service.
• Communicate effectively with 911 dispatch centers.

Benefits

• Choice of four Blue Cross healthcare plans, with a generous company contribution to benefits.
• Paid time off begins accruing on the first day of work.
• 401(k).
• 401(k) matching.
• Dental insurance.
• Health insurance.
• Vision insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED