Dispatcher

Computer Technology Solutions•North Mankato, MN

13d•$19 - $21

About The Position

CTS is a technology provider focused on keeping organizations working and secure. The Dispatcher is the primary resource interacting with customers and triaging tickets. This role is the first step in ensuring timely response and resolution of customer issues and offers an opportunity to begin a career in technology.

Requirements

IT support experience.
Customer service experience.
Superior communication, organization, and follow-through skills.
Proven initiative, good judgment, and ability to achieve results.

Nice To Haves

An Associate Degree or equivalent combination of education and experience is preferred.

Responsibilities

Properly categorize new tickets and assign them to an appropriately skilled resource.
Assist with finding a higher-level resource for ticket escalations as needed.
Work closely with the Service Manager to ensure tickets are handled in the proper order to meet SLA targets.
Engage in professional behavior internally and externally.
Work with management to fine-tune processes, increase efficiency, identify growth areas, and improve the organization.
Answer, screen, and transfer incoming phone calls.
Pursue continuous training and professional growth.
Attend to obligations and support other company initiatives as directed.
Track time and expenses according to company policy.