Dispatcher

Springfield College•Springfield, MA

About The Position

The Dispatcher assists with communications and welfare for Public Safety, faculty, staff, and students. The role provides dispatch and communication services, including monitoring and operating radio communications, receiving transmissions, and monitoring various equipment. The Dispatcher maintains accurate records and logs of messages and incidents. Public Safety operates 24/7, so regular evening, weekend, and holiday work is required.

Requirements

High school diploma or GED and two years of experience; additional experience may substitute for some education.
Knowledge and technical skills gained through at least two years of experience in the field.
Basic proficiency with Microsoft PowerPoint, Excel, Word, and Outlook, website content updates, and statistical software.
Intermediate proficiency with Computer Aided Dispatch (CAD) software (ARMS), CBORD, Astra Schedule, CJIS, and RAVE.
Ability to exchange detailed and routine information with a broad range of internal and external constituents while accessing sensitive or confidential information.
Ability to handle sensitive issues and facilitate collaboration at the highest level.
Ability to identify others' needs and concerns, determine potential solutions, and resolve or redirect issues appropriately.
Availability for regular evening, weekend, and holiday work.

Nice To Haves

Associate's degree or vocational/technical school degree in Criminal Justice.
EMO certification.
APCO certification.
Knowledge of City of Springfield geographical thoroughfares.

Responsibilities

Serve as the first point of contact for callers and people seeking assistance in the lobby.
Answer public questions and provide directions.
Operate a multi-line telephone system and direct calls to appropriate personnel.
Operate the radio system to maintain communication with Police, Fire, and EMS.
Create Computer Aided Dispatch (CAD) entries for every department incident or event.
Dispatch Police, Fire, and EMS to emergency and non-emergency calls.
Operate and monitor campus security cameras.
Monitor burglar, fire, and card access alarms; notify and direct appropriate personnel to respond.
Monitor the Springfield Police Department scanner and relay information to personnel when calls are in the vicinity of the College.
Submit work orders to ITS and Facilities departments.
Dispense keys to authorized parties using sign-out and sign-in procedures.
Handle after-hours Facilities emergencies and contact appropriate personnel.
Answer questions about parking and assist with the front-lobby parking registration and appeals kiosk.
Attend training as it becomes available.
Handle confidential information appropriately.