Dispatcher

Logan A/C & Heat Services•Columbus, OH

17d•Onsite

About The Position

Logan Services is hiring an on-site Service Dispatcher to coordinate HVAC and plumbing service operations in Columbus, Ohio. The dispatcher schedules technicians, responds to changing priorities, and helps ensure customers receive timely support. The role requires balancing technician productivity, operational efficiency, and customer satisfaction in a fast-paced environment. The dispatcher works with technicians, Customer Service Representatives, managers, and other departments to keep schedules and field teams moving. They maintain accurate information in CRM and dispatch systems, coordinate around parts availability and job requirements, and help technicians stay informed and productive. Logan Services is a family-owned company that emphasizes employee development, training, internal growth, and its PARTE Values: People First, Agile, Radical Ownership, Teamwork, and Excellence.

Requirements

Strong organization and ability to manage multiple priorities.
Clear communication and ability to work with different teams.
Quick thinking and problem-solving ability.
Adaptability when plans and priorities change.
Attention to detail, accurate scheduling, and follow-through.
Dependability and commitment to supporting the team.
Comfort using computer systems, scheduling software, and multiple communication platforms.
Customer focus and commitment to a positive service experience.
Teamwork, ownership, and a solution-oriented approach.
Ability to stay focused and professional in a fast-paced environment.

Nice To Haves

Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration.
Experience in HVAC, plumbing, home services, transportation, or field service.

Responsibilities

Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
Dispatch technicians based on availability, location, skill set, and customer needs.
Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
Coordinate emergency and priority service calls.
Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.
Coordinate scheduling around parts availability and job requirements.
Keep customers informed about appointment updates and schedule changes.
Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
Monitor daily workloads, anticipate scheduling challenges, and take action to resolve them.
Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
Help technicians stay productive, informed, and supported throughout their day.