Dispatcher

B. Carlson Heating, Air Conditioning & Plumbing • Albuquerque, NM

7d

About The Position

B. Carlson Heating, Air Conditioning & Plumbing is seeking an experienced Dispatcher to coordinate a busy home-services operation in Albuquerque. This is not an entry-level position. The Dispatcher manages technician schedules, assigns and prioritizes service calls, adapts plans as conditions change, and helps technicians stay productive while supporting an excellent customer experience. The role involves frequent communication with customers, field technicians, customer service representatives, and leadership, as well as maintaining accurate information in the dispatching and scheduling system and supporting operational goals.

Requirements

• At least 1–2 years of professional dispatch experience.
• Experience dispatching field technicians.
• Experience managing multiple technicians and a high volume of service calls.
• Experience making real-time scheduling and routing decisions.
• Strong understanding of technician productivity, call prioritization, and schedule management.
• Ability to multitask and make decisions quickly in a fast-moving environment.
• Strong customer service and communication skills.
• High school diploma or GED.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to stay organized, calm, and solution-focused under pressure.

Nice To Haves

• Experience in HVAC, plumbing, electrical, or another home-services industry.
• ServiceTitan experience.

Responsibilities

• Manage and coordinate daily technician schedules in a fast-paced service environment.
• Dispatch technicians according to customer needs, technician skills, location, and call priority.
• Monitor schedules and adjust them as priorities change throughout the day.
• Dispatch and debrief technicians to keep jobs moving efficiently.
• Communicate with customers about appointments, scheduling changes, and service needs.
• Work closely with technicians, customer service representatives, and leadership.
• Help maximize technician productivity and available service capacity.
• Identify scheduling challenges before they become problems.
• Maintain accurate information in the dispatching and scheduling system.
• Support daily and monthly operational goals while delivering an excellent customer experience.

Benefits

• Medical, dental, and vision insurance
• Pet insurance
• Employee discounts
• 401(k) with 4% company match
• Paid time off
• Paid holidays
• Paid parental leave
• Weekly pay
• Opportunities for growth and career advancement
• Collaborative team culture centered on accountability and mutual support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED