Dispatcher

Waste Connections•Ocala, FL

11d•Onsite

About The Position

Waste Connections is hiring a safety-driven Dispatcher for its Ocala Express Hauling location in Ocala, Florida. The Dispatcher supports drivers, provides customer service, and works with Operations and Customer Service to resolve service concerns in a fast-paced, high-volume call environment. The position involves scheduling and dispatching drivers, resolving pickup, container, and property issues, and promoting additional services when applicable. The schedule is Monday through Friday, starting at 5:00 AM. Workdays are typically 10 hours, totaling 45–50 hours per week. Competitive pay is based on experience, and overtime is available. The role offers year-round employment and opportunities for internal growth and advancement.

Requirements

High school diploma or GED.
Strong typing and computer skills.
Proficiency in Microsoft Office Suite.
Strong verbal and written communication skills.
Excellent organization, multitasking, and problem-solving skills.

Nice To Haves

Two or more years of dispatch experience in transportation or logistics is preferred.
Veterans are encouraged to apply.

Responsibilities

Work with Operations and Customer Service to resolve service concerns.
Analyze and resolve issues such as missed pickups, misplaced containers, or property matters.
Provide drivers with support and clarification for pickups and deliveries.
Schedule and dispatch work to drivers throughout the day.
Use Waste Connections proprietary software and Microsoft Office applications, including Excel, Word, and Outlook.
Maintain positive customer interactions and promote goodwill.
Perform in a high-volume, fast-paced call environment.
Upsell additional services when applicable.