Dispatcher

National Express•Crowley, TX

17d

About The Position

The Dispatcher directs and monitors daily assignments and schedules drivers and bus assistants while assigning vehicles to ensure coverage of routes, field trips, and charter work. The role communicates assignment details, assists drivers with routing directions, and coordinates responses to route disruptions and emergencies. It maintains accurate route documentation and records, supports compliance with dispatch procedures and district and state requirements, and handles customer concerns professionally. The Dispatcher coordinates vehicle service and repairs with the Maintenance Supervisor and escalates unresolved issues to management. The position also involves recommending disciplinary action for part-time staff when company policies are violated and upholding ethical conduct and passenger safeguarding standards.

Requirements

High school diploma or GED.
Ability to organize and prioritize time while balancing customer-care and dispatching demands.
Effective communication skills with colleagues and customers in fast-paced or stressful environments, including interpersonal and telephone skills.
Ability to read and interpret documents and instructions from customers and team members.
Ability to perform work requiring cooperation and instruction.
Ability to function under substantial pressure in a fast-paced environment.
Ability to work with the appropriate level of independence and to work independently.
Problem-solving ability.
Ability to operate two-way and emergency radio systems.
Ability to use office equipment, including fax, scanner, copier, zip drive, and telephone system.
Ability to use Microsoft Office programs and computerized routing software.
Ability to read road and street maps.
Ability to maintain organized and accurate records related to dispatch and routing.

Nice To Haves

Previous dispatch experience.
Knowledge of the surrounding geographic area to support effective and efficient routing.
Bilingual abilities.

Responsibilities

Direct and monitor daily assignments; schedule drivers and bus assistants and assign vehicles for routes, field trips, and charter work.
Ensure drivers’ and bus assistants’ daily activities are assigned and completed on time.
Communicate relevant driving-assignment details to drivers and assist with routing directions and special-service instructions.
Recommend appropriate disciplinary action, up to and including suspension or discharge, for part-time staff who violate company policies.
Respond to emergency calls, facilitate the emergency response network, coordinate mechanical service and repairs, and assign replacement buses and drivers when route problems arise.
Notify district and building personnel about route-assignment changes, emergencies, accidents, breakdowns, and other service disruptions.
Maintain route documentation and records, including contract requirements, school information, student data, route changes, maps, vehicle details, bus assignments, and driver details.
Coordinate vehicle servicing and mechanical repairs with the Maintenance Supervisor to support uninterrupted service.
Maintain compliance with dispatch standard operating procedures.
Handle customer concerns and information requests promptly and professionally; escalate unresolved issues as appropriate.
Share concerns about suspicious or inappropriate behavior with a supervisor or manager.
Perform other duties as assigned.