Dispatcher

REAGAN MASS TRANSIT DISTRICT•Dixon, IL

7d•$19 - $19•Onsite

About The Position

The Transportation Dispatcher coordinates and schedules drivers for pick-up and drop-off in a safe, efficient, and timely manner. The role oversees equipment availability, assigns drivers, communicates route changes and delays, and provides drivers with pre-trip information. The Dispatcher maintains communication with drivers and riders, coordinates emergency assistance when needed, and supports effective service delivery. The position also involves completing and verifying Greyhound transactions; reconciling fares and reviewing daily logs and route sheets; validating rides and mileage; monitoring driver hours for compliance with federal and state requirements; reviewing vehicle maintenance and repair schedules; and collecting reports from the operating system. Other related duties may be assigned. The job description notes that its duties are not necessarily a comprehensive inventory of all responsibilities or qualifications.

Requirements

High school diploma or equivalent.
At least three years of related experience and execution of similar duties.
Excellent verbal and written communication skills.
Strong organizational skills to prepare and assign routes.
Strong leadership skills to ensure drivers comply with directions and assignments.
Basic understanding of geographical areas and mapping programs to facilitate efficient routing.
Proficiency with dispatch and recordkeeping systems, or ability to learn them quickly.
Ability to work at a fast pace and under pressure.
Ability to problem solve.
Must pass a drug screening, including alcohol screening.
Ability to sit for prolonged periods and work on a computer.
Ability to lift up to 15 pounds at times.

Nice To Haves

Associate degree in Transportation, Logistics, or a related field.

Responsibilities

Oversee equipment availability and assign drivers, including extra drivers when needed.
Anticipate weather complications along routes and at drivers’ destinations.
Communicate delays and route changes as necessary.
Complete and verify Greyhound transactions.
Communicate effectively with riders and callers and address their needs.
Provide all drivers with pre-trip information for the following day’s routes.
Schedule driver pick-ups and drop-offs and select efficient routes.
Maintain phone contact with drivers, receive and dispatch responses, and arrange emergency aid when needed.
Maintain and review daily fare reconciliations and monitor logs for errors or compliance violations.
Review previous route sheets daily and validate rides and route mileage.
Monitor driver working hours to ensure compliance with federal and state laws and regulations.
Review vehicle maintenance and repair schedules.
Collect data and reports from the operating system.
Perform other related duties as assigned.