Dispatcher

Smart Care • Fishers, IN

10d • Onsite

About The Position

The Smart Care Dispatcher routes Service Technicians to commercial kitchen equipment service calls to maximize efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. The role is based in the office and works a 9 a.m.–6 p.m. shift, Monday through Friday.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Its mechanical services include hot-side cooking equipment, stand-alone refrigeration, specialty coffee and beverage equipment, complex rack refrigeration, and HVAC.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office and a Windows-based environment.

Nice To Haves

• Ability to learn unique and proprietary software.
• Excellent verbal and written communication skills.
• Previous SAP experience.

Responsibilities

• Route technicians to service calls using dispatch management tools to maximize efficiency and productivity while exceeding customer expectations and/or service-level agreements.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance and maximize productivity and profitability through effective call clustering and routing to control costs, enhance efficiency, and meet commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED