Dispatcher

GFL Environmental Inc. • Chester, VA

8d

About The Position

A Dispatcher communicates with drivers to help resolve problems while they are on route, handles incoming service orders, directs drivers, and resolves service issues. The role interacts with customers and with customer service, sales, and operations staff. The dispatcher uses GFL proprietary software to enter ticket information and track productivity.

The Dispatcher schedules service and service changes, assigns calls to routes based on designated routes and driver locations, and works with routing specialists to optimize routes. The role checks in drivers at the end of the day, reviews route sheets and paperwork, records and distributes driver information, and coordinates with other departments and maintenance shop personnel. The dispatcher also fields customer calls and emails, identifies potential delivery or pickup problems, and helps determine daily driver staffing levels to balance responsiveness and productivity.

The position requires effective, professional communication by email, telephone, and two-way devices. Extended hours, including occasional weekends, may be required. Additional responsibilities may be assigned by the Operations Manager and Office Manager.

Requirements

• High school completion.
• 1–2 years of experience in transportation, dispatch, or customer service.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Ability to multitask and prioritize tasks.
• Proficiency in MS Outlook, Excel, and Word.
• Advanced skill with software applications, accurate word processing, and adequate typing speed.
• Ability to work extended hours, including occasional weekends.
• Advanced computer skills and the desire and ability to learn the TRUX system if not already experienced with it.
• Valid work authorization in the country where the position is located; successful candidates must provide documentation confirming eligibility to work before their start date.

Nice To Haves

• Post-secondary courses or a diploma.
• Knowledge of the industry.
• TRUX experience.
• Additional or specialized training in transportation, logistics, or a similar area of study.
• Customer service experience in a call center environment.

Responsibilities

• Schedule service and meet customer needs for service changes, ensuring service is completed according to established policies.
• Dispatch calls to routes based on designated routes and driver locations.
• Check in drivers at the end of the day to ensure paperwork is complete and accurate.
• Distribute, collect, and review route sheets for end-of-day data entry.
• Coordinate with other departments and clarify roles and responsibilities for resolving service issues.
• Interact with customers and customer service, sales, and operations staff.
• Work with routing specialists to optimize routes.
• Handle incoming customer calls and emails.
• Troubleshoot and resolve potential delivery and pickup problems before they become service issues.
• Assist in determining daily driver staffing levels to balance responsiveness and productivity.
• Record and document information from drivers and distribute it to appropriate departments.
• Communicate with maintenance shop personnel.
• Communicate effectively and professionally via email, telephone, and two-way devices.
• Perform additional responsibilities as assigned by the Operations Manager and Office Manager.

Benefits

• 15 days of paid time off.
• Four medical plan options, including an HSA with employer contribution and match program.
• Medical, dental, and vision coverage.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED