Dispatcher

DocGo•Fort Worth, TX

6d•$19 - $22

About The Position

EMS Direct by DocGo is seeking a Dispatcher in Fort Worth, Texas. DocGo provides mobile health services, population health, remote patient monitoring, and ambulance services through an integrated care delivery platform. The Dispatcher coordinates EMT activities and ambulance dispatch, receives and prioritizes calls, and helps arrange appropriate medical transport. The role handles a large call volume and requires professional, courteous customer service for medical facilities, patients, the public, coworkers, and EMTs. The work shift schedule may vary because emergency services operate around the clock. This is a full-time position paying $19–$22 per hour. Full-time benefits include medical, dental, and vision coverage with a company contribution, paid time off, and a 401(k).

Requirements

High school diploma or general education degree (GED).
Proven experience as a dispatcher in a relevant field.
Fast typing and experience in data entry.
Knowledge of procedures and guidelines for emergency situations.
Proficiency in spoken and written English.
Strong organizational and multitasking abilities.
Active listening and excellent communication skills.
Sound judgment and critical thinking.
Ability to lift, push, and pull 125 pounds or more.
Successful completion of a physical agility test.

Nice To Haves

EMS or clinical background.
Emergency Medical Technician (EMT) training and certifications.
Basic Life Support (BLS) certification.
Valid driver's license held for at least two years and an acceptable driving record.
Technology proficiency and knowledge of computer-aided dispatch software.

Responsibilities

Coordinate the work and activities of EMTs.
Receive, prioritize, and dispatch calls in the CAD system.
Provide customer service to medical facilities, the public, and EMTs.
Gather patient billing information and appropriate billing signatures.
Dispatch ambulances to scheduled runs to ensure an appropriate medical level of transport care to area facilities.
Handle a large call volume, triage calls to determine the appropriate level of care, and coordinate transport.
Assist with system readiness and adherence to quality assurance standards.
Conduct oneself courteously, helpfully, and professionally when dealing with patients, coworkers, supervisors, and the public.
Maintain a professional demeanor in the office and on the phone with customers.
Perform other duties as required or assigned.