DISPATCHER

The GEO Group•Big Spring, TX

About The Position

The Dispatcher dispatches vehicles and communicates with Transportation Officers to ensure detainees are transported according to posted schedules. The role coordinates vehicle departures, monitors fleet activity, responds to operational issues, and keeps vehicle history reports. The Dispatcher also checks drivers' appearance and physical condition before dispatch and performs other duties as assigned.

Requirements

High school diploma or general education degree (GED).
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to identify and resolve problems in a timely manner.
Ability to speak clearly and persuasively in positive or negative situations.
Ability to listen and obtain clarification and details.
Ability to work with computers and the software typically used by the department.

Nice To Haves

Previous experience as a dispatcher.
Previous experience in a customer service occupation.

Responsibilities

Issue orders for vehicle departures at specified times and according to posted schedules.
Arrange effective coverage of vehicles, Transportation Officers, or management in the event of accidents or heavy traffic.
Maintain tracking of all vehicles.
Inform a supervisor of problems involving vehicles or passengers.
Inspect drivers' appearance and physical condition prior to dispatch.
Maintain vehicle history reports for the fleet.
Perform other duties as assigned.