Dispatcher

Prairie Farms Dairy • Battle Creek, MI

3d

About The Position

The Dispatcher coordinates daily transportation and distribution activities to ensure safe, efficient, and timely product deliveries. The role serves as a communication link among drivers, warehouse personnel, maintenance staff, and management. It schedules routes, manages trailer movements, monitors fleet availability, and maintains accurate transportation records. The Dispatcher is expected to use strong organizational skills and sound judgment, adapt to a fast-paced environment, and support customer service and operational excellence.

The position works in a fast-paced warehouse and distribution environment with changing priorities, exposure to hot, cold, wet, and humid conditions, and moderate to high noise levels. Work must comply with company safety and food quality requirements.

Requirements

• Ability to work efficiently in a fast-paced environment while maintaining accuracy.
• Strong organizational and communication skills.
• Ability to follow written and verbal instructions.
• Demonstrated commitment to safety, quality, and customer service.
• Ability to work independently and as part of a team.
• Excellent communication and organizational skills.
• Computer skills, including proficiency in Excel, email, and AS-400.
• Ability to act with little or no supervision.
• Ability to multitask.
• Data-entry skills.
• Attention to detail.

Nice To Haves

• High school diploma or GED preferred.
• Previous warehouse, distribution, logistics, manufacturing, or loadout experience preferred.

Responsibilities

• Coordinate and oversee daily transportation and dispatch operations to support efficient, safe, and on-time deliveries.
• Maintain visibility of driver assignments, trailer movements, and route performance.
• Monitor transportation schedules, equipment availability, and trailer locations, and adjust plans for production changes, customer demands, service disruptions, and operational priorities.
• Maintain accurate transportation records, system data, and reporting related to dispatch activities, trailer utilization, delivery performance, inventory allocations, and regulatory or company requirements.
• Coordinate equipment readiness, vehicle maintenance, preventive service schedules, and operational support needs with drivers, warehouse personnel, maintenance teams, and leadership.
• Investigate and resolve transportation, scheduling, equipment, and customer service issues by prioritizing resources and implementing timely solutions.
• Identify opportunities to improve transportation efficiency, communication, service levels, safety, productivity, and overall operational performance.
• Ensure compliance with company policies, safety standards, transportation regulations, and operational procedures.
• Support departmental objectives, special projects, and other business needs as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED